SHIPPING
Where do you ship? We currently ship to the 50 United States, Puerto Rico and Mexico.
Do you ship to PO/APO/FPO addresses? We are sorry but we do not offer shipping to this at this time.
What shipping options do you offer and what do they cost?
Multiple shipping options available to you at checkout.
Orders over $100.00 ship free (before taxes).
How quickly will my order ship? All orders leave our facility in Michigan within 2-3 business days.
RETURNS
What is your return policy? If your Rodlind’s products are not perfect for your skin you may send them back to us within 30 days from delivery for a full refund or site credit (you cover the cost of the return label).
How do I start a return? We’re sorry you didn’t love your Rodlind’s products. Please email us at support@rodlinds.com with your order number and the product(s) you would like to return and we’ll walk you through the steps!
Can I exchange a product? We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from delivery for a full refund or site credit if they aren’t perfect for your skin. (You cover the cost of the return label.)
Can I return a gift? Yes! Please email us at support@rodlinds.com with the order number or the gifter’s email and/or name as well as the product(s) you’d like to return. Once we locate the original order we’ll take care of the rest.
What if I purchased Rodlind’s from one of your retail partners? We provide refunds for orders purchased on rodlinds.com only. If you purchased Rodlind’s from one of our authorized retailers, please reach out to them for assistance with your return.
Still need support? We’re happy to help! Get in touch at support@rodlinds.com.
ORDERS
Where's my order? You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status log in to your account and view your “Order History.” Questions about your order? Please reach out to us at support@rodlinds.com.
Once I place my order, can I change the delivery address? Please email us at support@rodlinds.com ASAP! We will do our best to help. Delivery addresses are only able to be changed within four hours of purchase.
Can I change or cancel my order once it’s placed? Our fulfillment center processes orders quickly but we will do our very best to help you! Please email us at support@rodlinds.com as soon as possible. Please note that we are only able to cancel orders within four hours of purchase.
What if something is missing from my order? Whoops! We're so sorry and are here to support you. Please reach out support@rodlinds.com as soon as possible and we’ll take care of you.
Do you send samples? Yes, with every order we MAY include a complimentary sample(s) of select products! At this time they are not sold separately.
Do you offer a discount on first time purchases? We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.
How do I use my promo code? Enter your promo code in the “Gift card or Promo Code” box at checkout. Promo codes cannot be added to an order after it has been placed or applied to a previous purchase, cannot be combined in one order, and in most cases, they may only be used once. Promo codes have no cash value.
Can I use more than one promo code at a time? At this time, we can only accept one promo code per order. This includes site-wide promotions.
What forms of payment do you accept? We accept all major credit cards as well as PayPal.
Do you offer gift cards and how do I buy one? We currently offer digital gift card (available in the shop). After the purchase, you will receive an email with the gift card and instructions on how to use it. the card can be use as payment fir any products we have.
How can I review my order history? Please log in to your Rodlind’s account to review your order history.
ROUTE PACKAGE PROTECTION
Is my order insured? Rodlind’s is proud to partner with Route, the leader in package protection to ensure your order is protected in the unfortunate case of a lost, stolen, or damaged package.
My tracking shows my package has been delivered but I haven’t received it. Don’t worry! Occasionally carriers will prematurely mark a package as delivered. We recommend taking a peek at your order confirmation to ensure that the shipping address is correct and checking in with neighbors if it is safe to do so. If your package doesn’t arrive after 5 business days please file a claim. Claims for packages marked as delivered yet not received must be filed no sooner than 5 days after being marked delivered (to ensure that it doesn’t show up!) and within 15 days. Go to https://claims.route.com/
My package is stuck or maybe lost on the way? If your order has not had a tracking status update after 7 days you may file a claim with Route using the email address used to place the order and the order number. Be sure to file a claim within 30 days from the last update. Go to https://claims.route.com/
What if my package or item(s) in my order arrives damaged? Oh no! We invite you to file a claim with Route right away or within 15 days from the date it was marked delivered. Remember to include pictures of the item(s), packaging, and shipping label. Go to https://claims.route.com/
How long will my claim take to process? If your claim was submitted within the required time frame it will be reviewed for approval within 1-2 business days.
How do I check the status of my claim? You will receive a confirmation email from Route just as soon as you file your claim. You can view the status of your claim by logging into the claims portal at Go to https://claims.route.com/ or you can respond directly to the confirmation email!
Can I change my shipping method or delivery address for my replacement order? We’re sorry, not at this time! Reorders will be shipped via the same delivery method and address as the original order.
PRODUCT QUESTIONS
How can I find out more about individual products? You can visit individual product pages to find out more about each product.
Where are your products made? All of our products are made in the beautiful Great Lakes State of Michigan!
Do your products have expiration dates? Our products have a guaranteed shelf life of 1 year upon opening, however many will last much longer. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity and excess moisture. Cleansers may be kept in the shower.
Are all of your products packaged in glass? Most of our products are packaged in glass. Our body scrubs are packaged in plastic for a safe bath time experience.
Is your packaging recyclable? Our glass product packaging is recyclable. However, the availability of recycling of frosted and printed glass varies municipality to municipality. If your local recycling does not take frosted or printed glass we recommend TerraCycle.
My product arrived without a seal, should I be concerned? Nope! Only some of our products have a seal on them.
Are you vegan and cruelty-free? Our products are plant-based and free from all animal-derived ingredients such as lanolin, beeswax, carmine and more.
Do Rodlind’s products contain preservatives? Yes! We use skin safe phthalate free preservative systems. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold. We are very proud of our preservative system choices and feel that these are among the safest options possible.
Are Rodlind’s products gluten-free? Our products do not contain gluten, nor are they manufactured in facilities that process gluten. As with any new product, if you have serious allergies, we recommend that you consult with a doctor.
Is it normal for product color to vary bottle to bottle? Absolutely! We handcraft each batch with care, there may be some slight natural variations in the color of our products.
Is it safe to use your products while I'm pregnant or nursing? We know that navigating self-care safety while pregnant or breastfeeding is challenging, and though our mission is to create safe products, as with any skincare or supplement, we recommend that you consult with your doctor if you have any questions.
ACCOUNT
What are the benefits of having an account? By creating a Rodlind’s account you will be able to access a record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly recommend!), you will also be the first to know about exciting new product launches, promotions and all things Rodlind’s! Already a customer? You can create an account at any time, even after checkout.
How do I create an account? By entering your email in "My account" under your shopping bag and/or you can also create an account during your initial check-out.